To develop your first business process, go through these seven steps:
1. Set the goal you wish to achieve: The purpose of the process should be measurable and possess clear deliverables. If you don’t understand how to evaluate the process’ success, you need to narrow down your goal further.
2. Map out your strategies for achieving the goals you set: At this step, you should get the big picture view of the operations and resources you will need to implement or use to accomplish the goal.
3. Define individual tasks: Use your strategic map to identify every small action your team needs to take to achieve the goal of the business process. You should also assign every task to individual stakeholders and provide them with the necessary resources, including hardware and software.
4. Perform a test run: Scale down the process and test it out in real-life conditions. Get feedback from stakeholders, observe bottlenecks and troubles, and adjust the initial process to prevent them.
5. Implement the business process: Once you are satisfied with test results, scale the process up, and use it in a live environment. To ensure all stakeholders are on the same page, set up efficient communication and training framework.
6. Keep track of implementation results. Do not leave the business process to its own devices. Monitor the results, review the metrics and analyze patterns. You should also document any changes in the process.
7. Rinse and repeat: If your business process accomplishes the goals from step 1, analyze its success factors, and duplicate them in the development of future operations. If the goals are not met, review the methodology and consider altering your approach.
Once you have established primary, support, and management processes, you can combine the best of business processes and information systems for BPM, process automation, and a score of other ways to improve your operations to decrease expenses and increase profit.
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