• Business Problem:
  • Miscalculate the raw materials needed for the Manufacturing Order
  • Mix the wrong ratio of raw materials
  • Pick the wrong quantity of raw materials
  • Incorrect management of employee working hours
  • Failure to plan equipment maintenance
  • Difficulty in managing failed manufacturing cases, …
• Our Solutions:
  • Paracel provided end to end development services including Backend & Frontend development, DevOps, Manual UI testing, and Automation testing.
  • Paracel proposed product ideas, review functional wareframes twice a week with Customers and then deliver full lifecycle product development.

• Business Problem:
  • Overproduction and failure to optimize resources usage such as raw materials, work centers and workers.
  • Stockouts: Product unavailability and untimely delivery lead to customer dissatisfaction and failure to retain customers.
  • Not purchase raw materials and components in time, wasting lead times.
  • MO schedules overlapping days and Work Centers.
• Our Solutions:
  • Paracel provided Backend solutions to pre-issue MOs, RFQs, and other automatic services.
  • We proposed solutions to schedule the list of MOs.
  • Paracel delivered a full lifecycle product development.

• Business Problem:
  • Customers are dissatisfied with their experience about Customer services.
  • Hard to get insights from customer’s needs and preferences without Helpdesk.
  • Internal: Managers assign tasks in many channels and can’t remember all tasks and the progress of tasks.
  • Lack of a centralized Knowledge Base
  • Time Spent on Repetitive Issues.
• Our Solutions:
  • Paracel proposed the Automatic Ticket Classification
  • Set SLAs and goals for help desk teams. Created processes wherein employees have to adhere to a response SLA.
  • We established a centralized knowledge base.
  • Automate Repetitive Tasks, answer with canned response.

• Module implement: CRM, Sale, Purchase, POS, Approval and Stock modules
• Odoo version 13, Community Edition
• Integrate Odoo with Woocommerce website, Sync orders and contact from Woocommerce website to Erp
• Implement Internal Approval Management System – IAMS new module in Erp system, Its helps managers can approve the different requests submitted through the employees, like a business trip, submit a leave, expense requests as well in one place
• Develop membership card, earning points, and redeem gifts when buying goods at POS

• Module implement: Calendar, Fleet, Service, Stock modules
• Odoo version 13, Enterprise Edition
• Implement full repair service workflow: Booking => Receive => Quotation => Repair order => Guarantee service
• Tracking Repair process

• Module implement: CRM, Survey
• Customer care before and after using service
  • Create survey, collect customer ratings about satisfaction
• Customer Satisfaction in Claim Management
  • Receive claims from customers, set priority, manager approve and resolve claims

Homefarm implement different types of promotion programs include:

• Purchase product A with minimum quantity, give free product B
• Purchase product A with minimum quantity, give discount on product B
• Minimum purchase amount, give free game turns
• Product price based on minimum quantity purchase
• Discount on total amount purchase
• Minimum purchase amount, give free promotion code

• Homefarm allow customer can online purchase all products from different background likes website, mobile apps. When orders created online they need to delivered, That with Homefarm integrate POS with delivery provider include:
  • Grab
  • Aha
  • Homefarm ship (internal shipping)
• Integrate with google maps to calculate distance send to each delivery provider
• Integrate with Zalo ZNS to send customer know when their order will be received

• To make sure that customer satisfy about service provided, Homefarm want to communicate more with customers, and Zalo ZNS is one of the solution make them do that:
  • Send thanks message after customer purchase
  • Allow customers tracking their delivery order
  • Allow customers search for their promotion code and loyalty points
  • Send message confirm online orders
  • Send marketing messages
• ZNS integrate using Queue module to make sure system working more smoothly

• After purchase, customers want to get the invoice online, so they can easily searching, tracking their invoices anytime
  • Allow user can receive customer invoice release form POS UI
  • Custom bill receipt to show all the invoice tracking guide
  • Manage all Invoices release to customers
  • Using queue to release invoices and release invoices in batches

• To evaluate employees level and save times and cost to training new employees, Homefarm want to create a elearning system to provide all courses from every departments.
• Employees can get points and certificate after finish each course.
• Sync employees working information with other system using API